I ordered my bag March 2020, just as the Covid-19 worries were starting. Post to the US was suspended and I still wanted the bag, even if I had to wait. The staff was so kind and obliging and regularly emailed me updates. I just received my black and white soprano case and it was worth the wait! It fits my pineapple uke so well. The construction is very well done with so many features! And even though the bag IS great, I would order from this company just so that I could support these amazing people. Hands down, one of the best customer relations departments I have every had correspondence with. Try them, you'll LOVE them and their products!