To make a claim, please email firstname.lastname@example.org with your full name, order number and details of the claim. Our staff will ask for more information if needed and then issue you with a return authorisation. Ukulelemate will then make any neccessary repairs or replacement under the warranty conditions. We will cover the cost of any shipping.
The warranty is automatically transferred to new instrument owner when given as a gift. Ukulelemate will repair or replace any parts or all of the instrument when proven defective under normal use and during the warranty period. Ukulelemate will determine whether or not the ukulele is defective.