As much as we love to serve you face to face, we don't have a physical store as putting one will require us to hike up our price and we're not prepared to do that at this stage as we want you to enjoy our ukes at a fair price.
Though it'll be awesome to see you in person testing our ukes, our warehouse is not suitable for customer visits. If you have any questions that aren't on this page, you can shoot us a message anytime using the text box below the page.
We have workshops in various countries such as Japan, Australia and the US where we're getting some sample production done. Currently, our main factory is in China, with our in-house luthier and a passionate team that has decades of knowledge producing great quality ukuleles.
You're right! We're a homegrown Australian brand. We operate globally, and USD seems to be the best currency option. If you prefer to pay using a different currency let us know, and we'll arrange the invoice for you that you can easily pay.
There's no "right size" in choosing your first uke, we have starter kits available in Soprano, Concert and Tenor size but we suggest beginner players to start with concert size ukes as this will give them room to grow.
If you're comfortable playing right-handed, you should be okay. Some lefty players opt to get left-handed ukes even though they can play right-handed as they find more natural. Go with what you think works best for you.
We don't pre-stretch the strings, so it's normal that they go out of tune the first few days. Give it time to settle in, jam with it as often as you can. If you're still having an issue after a few days, shoot us a message and we'll be so much happy to assist you.
Everyone deserves an insanely good ukulele and service and that's what the Bondi Ukuleles team is about. We burn the midnight oil to bring you expertly crafted instruments that are suitable for all types of players.
Sound wise, our ukes have a really clean crisp sound and are far more comfortable to play than any others in a similar price range.
More than that, we believe that Ukulele can help make this world a better place for children. We have initiated a charity, the Rhytm & Reason where you contribute to sponsoring a teacher to bring music in the school in Cambodia.
Find the order you want to return, and then click Return or replace items.
Tip: If you don't see the order you're looking for, select another option from the See more menu.
Select the item you want to exchange, and then select a reason from the Reason for return menu.
An exchange order, with the same shipping speed that was used on your original item, will be created. You can use the return label provided to you to send your original item back. You'll need to return the original item within 30 days to avoid being charged for both the original and exchange items.
Yes, we'll send you tracking details for your orders so you can track it. We'll also send regular updates until your order reaches your doorstep. For more info about shipping, please visit our Shipping page.
We're unable to advise what duties may apply in each country as it is being determined by your country's customs. So far we've not heard any from our customers, but it's best to check with your customs service.
Using the Bondi tuner is easy, follow these steps and you're off to playing your favourite jam:
Clip the tuner onto the headstock.
Choose the C mode.
Start by plucking the string while adjusting the gear until it turns green.
Brand new strings can take about a few days to a week settle in after installation. You’ll want to jam with your uke and tune it a couple of times a day, and also stretch the strings to help them settle in.
All our ukuleles and accessories sold are brand new and include a comprehensive lifetime warranty. Our warranty guarantees that your instrument will be free of defects due to workmanship or materials and will perform correctly for the lifetime of the product.
What's Covered Under The Warranty?
The following factory installed parts are covered by our warranty:
All main body components
(Strings are not covered under the warranty)
Our Shipping Guarantee:
We guarantee your ukulele will be delivered to you in brand new condition, free of any postal damage. This is applicable to all customers and is no additional cost to you. We simply guarantee that you get exactly what you payed for, no questions asked. If your ukulele is damaged in transit, please notify us within 3 days of receiving the ukulele and we will take care of the repairs/replacement.
How Do I Make a Claim?
To make a claim, please email email@example.com with your full name, order number and details of the claim. Our staff will ask for more information if needed and then issue you with a return authorisation. Bondi Ukuleles will then make any necessary repairs or replacement under the warranty conditions. We will cover the cost of any shipping.
The warranty is automatically transferred to new instrument owner when given as a gift. Bondi Ukuleles will repair or replace any parts or all of the instrument when proven defective under normal use and during the warranty period. Bondi Ukuleles will determine whether or not the ukulele is defective.
Warranty Does Not Cover:
Any non-factory components which have been installed after purchase
Damage due to misuse, abuse, alteration, temperature effects or abnormal strain
If you would like to return it, please email firstname.lastname@example.org with your full name, order number and details of the claim.
Pack the ukulele and accessories in the original box and take it to your nearest post office.
We receive the uke back and you receive a full refund. No questions asked.
A FEW DETAILS:
Be sure to look after the instrument as well as you can. We would much prefer to receive the uke back in excellent condition so we can continue to offer this returns policy to our customers. Fortunately for us, ukulele players are some of the nicest people on the planet and we have very few issues in this regard.
The full refund is for 100% of the product purchased. Any original shipping fee will not be refunded but we will cover the cost of the return shipping.
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